Return Eligibility
To be eligible for a return, the gaming mouse must be in its original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Ensure that all accessories, manuals, and documentation are included with the return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 2 business days with further instructions on how to proceed. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the return is due to an error on our part, such as sending the wrong item, we will cover the return shipping costs. Otherwise, you will need to bear these costs.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges for items. If you wish to exchange your gaming mouse for a different model or color, you must return the original item and place a new order for the desired product. Follow the return process outlined above to initiate the return. This ensures that you receive the correct item in a timely manner.
Defective or Damaged Items
If you receive a defective or damaged gaming mouse, please contact us immediately at [email protected]. Provide your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential to resolve these issues effectively.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, feel free to reach out to us before completing your order.